A brief explanation of CX CX is the user’s opinion on a company, built from interactions between them. User experience (UX) sits within this, as it covers a service or product of a company. CX encompasses all possible interactions a user could have. For example, with sales assistants or chatbots, using their websites, getting the… Continue reading My take on customer experience (CX)
Category: User experiences
A recent experience with the electoral register
At the beginning of the year, I moved to a remote part of Scotland. This meant I had to do all of the usual tasks when you make a big address change, such as: I had moved to a new part of Scotland, meaning I was no longer on the electoral register. So, I wanted… Continue reading A recent experience with the electoral register